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Subscription troubleshooting & FAQs

FAQs

When should I use subscription tracking?

How does subscription tracking with Adjust work?

How long is subscription data stored?

If a user switches from an iOS to Android device, are they treated as a new user?

Does Adjust verify purchases made outside of the Apps App store and Google Play Store?

Can I receive data from Apple subscription services first and forward the data to Adjust?

Why doesn't Adjust track reactivation subscription events with Google?

Troubleshooting

While testing my SDK integration, I cannot see subscription event activity in my raw data or Dashboard data

If you cannot see any subscription event data in either your BI system, or in your Adjust Dashboard, follow these troubleshooting steps.

  1. Check and confirm that you shared the correct authentication credentials for the Apple App Store or Google Play Store. Multiplatform apps require both sets of credentials. Need help finding these credentials?

  2. Check and confirm that you have properly implemented the Adjust SDK, following the instructions under Additional Features → Subscription Tracking.

  1. Ensure you are calling the trackSubscription method when the user completes the subscription purchase:
  • iOS: [Adjust trackSubscription:subscription];
  • Android: Adjust.trackPlayStoreSubscription(subscription);