Connect partner credentials

In Connections, you can connect Adjust to different partners for additional reporting services. This lets Adjust pull data from the connected partner to display alongside Adjust-recorded data, giving you a comprehensive view of your data.

Before you begin

Here's what you need to know before getting started.

Requirements

• Users with Admin, Editor, or Custom Editor permissions can add a connection.
  • Users with Admin permissions can disable or delete any connection.
  • Users with Editor and Custom Editor permissions can disable or delete the connections that they've added.

Connect an account

There are two methods to connect an account in Adjust. The specific partner and type of service you want to use determines the setup.

To connect an account, follow these steps.

1. Under DataWorks, select Connections.
2. Select New Connection.
3. Select the partner of your choice.
4. Select the services that you want to connect.
5. Provide credentials for the network.
6. Select Connect.

Your account is now connected to Adjust.

Manage connections

Partner-level information

Under DataWorks, select Connections. The connections page displays an overview of partner-level connections. You can view the following partner-level information:

• The name of the partner
• The connection status of the ad account or sub-account
  • (Green check mark icon) indicates that there are no connection issues and all acounts for the partner are active.
  • (Yellow check mark icon) indicates that one or more connections for the partner are disabled at the account-level.
  • (Red flag icon) indicates that some accounts have issues. Hover over the flag to see how many accounts have issues, and select the partner to see the accounts that have issues.
  • (Gray hyphen icon) indicates that accounts are inactive. Hover over the icon to see how many accounts are inactive, and select the partner to see the accounts that are inactive.
• Number of connected accounts
• Status of the services:
  • OK - Service is connected.
  • Deactivated - Service is disconnected. To reconnect the service, go to the account-level view, and under Actions, enable the toggle for the account.
  • Partially connected - At least 1 ad account or sub-ad account for the partner is disabled () or inactive ().
  • Available - Service is available, but not connected.
  • Unavailable - Service is not supported by the partner.
  • Error - Data is not available. Select the Error flag to see the problem and a possible solution.

Account-level information

Select a partner or (Drill down icon) to view information about each account that you have connected for the partner. You can view the following account-level information:

• Account name
  • If the account has sub-accounts connected to it, select next to the account name to view its sub-accounts. These sub-accounts appear as soon as you connect your ad account.
• The connection status of the ad account or sub-account
  • (Green check mark icon) indicates that there are no connection issues and the account is active.
  • (Red flag icon) indicates that the account has issues. A banner explains the type of error and how you can resolve it.
  • (Gray hyphen icon) indicates that account is inactive.
• The date that the connection was created on.
• Status of the services:
  • OK - Service is connected.
  • Deactivated - Service is disconnected. To reconnect the service, under Actions, enable the toggle for the account.
  • Partially connected - At least 1 ad account or sub-ad account for the partner is disabled () or inactive ().
  • Available - Service is available, but not connected. To connect the service, follow the steps under Connect an account.
  • Unavailable - Service is not supported by the partner.
  • Error - Data is not available. Select the Error flag to see the problem and a possible solution.

Available tasks

• Add an ad account for the selected partner - Select New connection, and follow the steps under Connect an account.

• Activate or deactivate a connection - Turn the toggle on / off to activate or deactivate a connection.

  • Active connection - A connection is active when you have entered valid credentials and turned on the toggle under Actions. This allows Adjust to pull data from that account.
  • Inactive connection - A connection is inactive when you have turned off an active connection by turning off the toggle under Actions. This means that Adjust does not collect any data from that account.

• Add, edit, or remove a service for an existing connection - Select (Delete icon) to delete the connection. You can then choose to connect the services you want by following the steps under Connect an account.

• Refresh list of sub-accounts of the account - For accounts that have sub-accounts, select (Refresh icon) to refresh the list.