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Adjust no longer offers subscription recording for new customers. If you are already set up with subscription recording, reach out to your dedicated Technical Account Manager or support@adjust.com.
Subscription recording is a powerful tool for subscription-based app marketers. Use the data to better understand the value of your marketing spend and optimize future campaigns. Here are some of the key uses of subscription recording:
Measure signups for trial periods
Measure conversions from trials to paying subscribers
Data is stored until the user does not subscribe anymore. Adjust deletes all data 30 days after they are unsubscribed. Subscription data is stored in a separate database from attribution data.
If a user switches from an iOS to Android device, are they treated as a new user?
If a user changes their device platform, the subscription chain is closed and a new chain activated. Subscriptions are platform-specific, and are verified and recorded accordingly.
Does Adjust verify purchases made outside of the Apps App store and Google Play Store?
No. Adjust does not verify subscription purchases made outside of the official Apple and Google stores.
Can I receive data from Apple subscription services first and forward the data to Adjust?
Yes! If you would like to first receive Apple subscription data to your servers, then you can proxy the notifications to our endpoint: https://subscription.adjust.com/v2/appstore/
Why doesn't Adjust record reactivation subscription events with Google?
When a user unsubscribes and then resubscribes to the same product, Google responds by assigning a new transaction ID. As a result, although we can tell if the event is from the same user or device, we cannot tell if it’s a reactivation event. For this reason, Adjust does not support reactivation events for Google Android apps.
While testing my SDK integration, I cannot see subscription event activity in my raw data or in Datascape
If you cannot see any subscription event data in either your BI system, or in Datascape, follow these troubleshooting steps.
Check and confirm that you've shared the correct authentication credentials for the Apple App Store or Google Play Store. Multiplatform apps require both sets of credentials.
Check and confirm that you have properly implemented the Adjust SDK, following the instructions below: