How to troubleshoot your Adjust callbacks
If you are experiencing trouble with finding or receiving callbacks, we recommend trying the solutions outlined below.
Adjust sends all callbacks from certain subnets. Learn more about Adjust’s server IPs and the full list of IP addresses to allowlist.
Check that special characters like ampersands (
&) and spaces (
https:// for all callback URLs.
Use our placeholder list to confirm that your placeholders are correct. Note that we can only send placeholder information that's available when you request your callback—for example, click callbacks can't include the
Make sure your internal system recognizes all parameters in use.
If your server endpoint is unavailable or returns a 5xx HTTP response, Adjust tries to resend the callback up to six times over the next 24 hours. To protect data security, our callback server records the HTTPS response of your endpoint and doesn't follow any redirects. If your server goes down and you need historical user data, we always do our best to recall this data retroactively.